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Athlete Registration FAQ
Athlete Registration FAQ
Updated over a week ago

NOTE: As a website host company, SportsEngine HQ does not own any registration sessions or have information about the programs published on a league/organization's site.

If you have questions about the registration process - how to fill out the form, questions about pricing, errors when registering, etc. - please contact an organization admin for assistance.

Where do I register?

Typically, organizations email their members a registration link at the start of a new season or provide it on their website. You can contact an organization admin if you're having trouble, and they can point you in the right direction.

How do I register?

NOTE: All registration sessions are different; if you have questions, please contact an admin.

Do I need to create an account to register?

In most cases, yes. Your account will allow you to use our tools, such as RSVPs, messaging, viewing past orders, etc. This requirement is set up by the organization you are registering with.

Who do I contact with questions?

Questions regarding the registration, payments, scheduling, divisions, apparel, etc., should be addressed to an administrator at your organization. Most organizations have Registrar contact information on the registration session you are signing up for.

Can I register more than one person?

Yes, but not at the same time. After you register one player, the Review page gives the option to Register Another Person, which takes you back to the Welcome page of the registration process.

How do I claim a registration entry?

When an admin registers an athlete, a parent/guardian must claim the registration entry to connect it to an account. Click here to learn how.

How do I request a refund?

Please reach out to an admin at your organization to request a refund. SportsEngine cannot refund registration payments.

How do I cancel or update a payment plan payment?

You are locked into your payment plan after you sign up. Please contact an admin at your organization to request a cancelation or update.

Can I update my registration entry after it's been submitted?

Sometimes! It depends on your organization. If your organization allows you to edit your entry, learn how by clicking here.

What is the Registration Cancellation Insurance?

The Registration Cancellation Insurance offers insurance for non-refundable athlete registration fees in case of injury, illness, job layoff, military leave, and more. Click here to learn more.

Why am I able to only register myself and not my player?

If you cannot click Register New Player, please contact the organization you are trying to register with, as they will need to update their registration settings.

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