You must have "Full Access" or "Limited Access - HQ Tools" permissions to set up your processor settings.

NOTE: Only organization "Admins" can process a refund within 180-days of the transaction. SportsEngine cannot process a refund on behalf of an organization or for an organization's member.

  • The transaction fees are refunded if a full refund is initiated. Transaction fees are not refunded if a partial refund is initiated.

  • Refunds are returned to the original payment source (card, bank account, etc.)

  • Refunds can take up to 3-5 days to process.

Refund a Registration Order

  1. Sign in to "SportsEngine HQ."

  2. Registration payments may be found in one of three ways:

    • Registration > Registrations.

    • Financials > Orders.

    • Financials > Transactions

Refunding from Registrations

  1. Search for the registration that the user is in.

  2. Click on the "name" of that session.

  3. Run a report to find the individual you need to refund.

  4. To the left of the registrant, under "Attached," click on the Order link.

  5. Scroll down under Transactions, then click the option that says View/Refund.

  6. Choose either Full or Partial Refund (partial refunds will become available 36 hours after the transaction.

  7. Click Issue Refund.

Refunding from Orders

  1. Search for the Order by sale ID, customer or registration name, or filter/sort the columns.

  2. For the order you are refunding, click the Sale ID.

  3. Click Issue Refund.

  4. Choose the payment you'd like to refund and the amount.

  5. Click Refund.

Refunding from Transactions

Only customers using the new financial tools will find registration payments in Transactions.

  1. Click on the Financials tab and choose Transactions.

  2. Use the search bar or the Filter Status option to find the transaction, and then click on the Sale ID number under the Sale column.

  3. In the top-right corner, click Issue Refund.

  4. Choose the payment to refund, then set the amount.

  5. Click Refund.

IMPORTANT! We do not recommend utilizing 3rd party applications (i.e., Venmo or PayPal) to issue refunds for SportsEngine registrations or invoices.

We recommend utilizing SportsEngine refunding, a check, or cash once the funds have settled in your bank account. If you have questions, please contact your Account Manager.

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