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​How to View Your Organization's Chargebacks
​How to View Your Organization's Chargebacks
Grace B. avatar
Written by Grace B.
Updated over a week ago

You must have "Full Access" or "Limited Access - Financials" permissions to view eChecks.

  1. Sign in to SportsEngine HQ.

  2. On the left-hand menu, click on the Financials tab, then choose Transactions.

  3. The chargeback is displayed under the Status column.

Frequently Used Chargeback Terms

  • Chargeback Date. This is the date upon which the Organization and Account Holder was notified of the existence of the eCheck payment.

  • Tender. A value of “C” denotes a credit card-related dispute. A value of “A” denotes an Automated Clearing House (ACH) Return, which is a bounced eCheck payment or ACH-related dispute.

  • Status. The status field represents the current condition of the ACH chargeback.

    • Open means that the notification has been sent out, and the chargeback can still be contested with high-quality evidence.

    • Closed means that no further action is necessary on the order, or there has been a resolution agreed to by both parties. Your organization keeps the funds from the payment in question

    • Closed - Account Debited means the resolution period (14 days) has passed, and the amount has been withdrawn from the Organization's account on file.

    • Closed - Payment Received means that the Registrant has reimbursed us for the amount of the eCheck and no further action is necessary on the order.

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