You must have "Full Access" or "Limited Access - Financials" permissions to view eChecks.
Sign in to SportsEngine HQ.
On the left-hand menu, click on the Financials tab, then choose Transactions.
The chargeback is displayed under the Status column.
Frequently Used Chargeback Terms
Chargeback Date. This is the date upon which the Organization and Account Holder was notified of the existence of the eCheck payment.
Tender. A value of “C” denotes a credit card-related dispute. A value of “A” denotes an Automated Clearing House (ACH) Return, which is a bounced eCheck payment or ACH-related dispute.
Status. The status field represents the current condition of the ACH chargeback.
Open means that the notification has been sent out, and the chargeback can still be contested with high-quality evidence.
Closed means that no further action is necessary on the order, or there has been a resolution agreed to by both parties. Your organization keeps the funds from the payment in question
Closed - Account Debited means the resolution period (14 days) has passed, and the amount has been withdrawn from the Organization's account on file.
Closed - Payment Received means that the Registrant has reimbursed us for the amount of the eCheck and no further action is necessary on the order.