You must have "Full Access" or "Limited Access - Financials" permissions to view chargebacks.
Sign in to SportsEngine HQ.
On the left-hand menu, click the Financials tab and choose Transactions.
The chargeback is displayed under the Status column.
To view the chargeback's details, click the Sale ID and scroll down to Activity.
Frequently Used Chargeback Terms
Chargeback Date. This is the date upon which the Organization and Account Holder was notified of the existence of the eCheck payment.
Activity. The activity field represents the current condition of the transaction.
Dispute filed means the notification has been sent out, and the chargeback can still be contested with high-quality evidence. Click here to learn what you can do.
Dispute Awarded means no further action is necessary on the order, and a resolution has been reached. If the decision favors the customer, the amount is withdrawn from the Organization's account on file. If in favor of the organization, the amount is restored to the account. That information is visible on the payout report.