You must have "Full Access" permissions to view failed payments.
A payment may fail within a registrant's payment plan if the credit card on file expires, is canceled, or has insufficient funds.
Sign in to "SportsEngine HQ."
Once in "SportsEngine HQ," click on Financials > Orders.
On the Filter By Status drop-down, select Past Due.
To view each sale in detail, click the Sale ID of the order.
The registrant is notified of the failed payment.
A warning about past due payments is displayed in the account.
Admins can click Send Reminder and enter a message to the registrant.
To view the reason for the failed payment, scroll down to the Activity section to see the reason for the failure next to the failed transaction.
NOTE: The system does not attempt to redraft failed payments. Payment reminders can be sent from Financials.