You must have "Full Access" or "Limited Access - HQ Tools" permissions.
NOTE: If the registrant is already rostered, the registrant must be removed from the roster and added again for the proper name to appear.
A situation can occur when a parent accidentally selects the wrong profile while registering a child where the parent profile is attached to the roster and not the child. If this happens, an admin can request the registrant to connect the proper profile to the entry.
Step 1: Unclaim Entry
Sign in to "SportsEngine HQ."
Once in "SportsEngine HQ," click on the Registration tab, then choose Registrations.
Click on the registration title the entry is in, then run a report to find the specific entry.
Click into the entry.
Under the Registration Entry #, choose Unclaim Entry.
Type "unclaim" and click UNCLAIM to confirm.
Step 2: Invite Someone to Claim Entry
Next to SportsEngine Account within the entry, click Invite Someone to Claim this Profile and Entry.
Type in the profile's "First Name," "Last Name," and "Email Address".
Click Invite User to Claim Profile.
The user will get an email that will prompt them to accept the registration entry.