You must have "Full Access" or "Limited Access - Financials" permissions.
NOTE: If the order or invoice status displays Paid in Full, you must issue a refund instead. Credit can be applied only to Open or Past-Due orders and invoices.
Sign in to "SportsEngine HQ."
From the left navigation menu, click Financials > Invoicing to cancel a payment plan on an invoice OR click Financials > Orders to cancel a payment plan on an order.
Locate the invoice or order, then click the Sale ID.
In the top right corner, click the three dots icon > Apply Credit.
Enter the amount to credit.
If multiple installments are unpaid, check the box for the installments to which the credit should apply.
When you credit an installment in full, that installment is canceled and will not auto-pay.
NOTE: Learn to cancel all remaining unpaid installments here.
Enter a reason for each credit and any notes as needed.
Click Apply.