You must have "Full Access" permissions to view failed payments.
A payment may fail within a registrant's payment plan if the credit card on file expires, is canceled, or has insufficient funds.
Sign in to "SportsEngine HQ."
Once in "SportsEngine HQ," click on Financials > Orders.
On the Filter By Status drop-down, select "Past Due".
To view each sale in detail, click the "sale ID" of the order.
The registrant is notified of the failed payment.
A warning of past due payment is displayed in the account.
Admins can click Send Reminder and enter a message to the registrant.
To view the reason for the failed payment, scroll down to the Activity section, and click the "Transaction ID".