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How to View Failed Registration Payments
How to View Failed Registration Payments
Updated over a week ago

You must have "Full Access" permissions to view failed payments.

A payment may fail within a registrant's payment plan if the credit card on file expires, is canceled, or has insufficient funds.

  1. Sign in to "SportsEngine HQ."

  2. Once in "SportsEngine HQ," click on Financials > Orders.

  3. On the Filter By Status drop-down, select "Past Due".

  4. To view each sale in detail, click the "sale ID" of the order.

  5. The registrant is notified of the failed payment.

    • A warning of past due payment is displayed in the account.

    • Admins can click Send Reminder and enter a message to the registrant.

  6. To view the reason for the failed payment, scroll down to the Activity section, and click the "Transaction ID".

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