You must have "Full Access" or "Limited Access - HQ Tools" permissions to troubleshoot a schedule upload.
NOTE: The steps below are for Sport Management organizations.
This article will outline some errors you may see after uploading your schedule. Feel free to troubleshoot these issues with the information provided below.
The File is Stuck Processing
Some files can take several minutes to process. DO NOT TRY A NEW UPLOAD. Even if the upload is canceled, the system is still processing the data in the background, and you will end up with duplicate events.
Common Schedule Upload Error Messages and What They Mean:
Background Check Error: There was likely bad spacing or unwanted formatting in your file, which is sometimes a result of a copy/paste error. Please copy the data from your file and paste it into a new CSV file. CSV files are best as they remove the unwanted formatting.
Could not find a valid team/sub-season mapping for Team 1: There is no valid Team/Division ID for a game event. (This includes Team 2 for Max Solutions/ScheduleWerks)
Could not update the game in row (X) because it has already been completed: This happens when you try to update a game with a status of in-progress or completed.
Teams (Team1 code) and (Team2 code) are not in the same sub-season in row (X): This happens when you try to assign two teams in different sub-seasons to a game. (League only).
The teams for the game in row (X) cannot be the same: This happens when you try to make a game event with the same team as both teams 1 and 2.
Both teams require valid mappings to create a league game in a row (X): This happens when you try to create a game with only one team ID. (League only).
The TeamID_Home in row (X) is not mapped to a team that is part of a season: This happens when you try to create a game for a non-team page (Page, Division, etc.) ID.
The game in row (X) requires a valid Team 2: This happens when you try to create a game with only one team ID. (League only).
The event in row (X) could not be created because neither team has a valid mapping: There is no valid team ID for an event. (Not necessarily a game). Max Solutions/ ScheduleWerks only.
The event in row (X) could not be created because there are no valid mappings or tags: There is no valid team ID for an event. (Not necessarily a game). NGIN format only.
Warning: Id of (bad mapping code) in row (X) does not have a valid mapping: Event still added due to correct mapping of id (good_mapping_code). The event was created, but one of the Team/Division IDs could not be found. A third-party application may place a negative number in one of the columns, which will cause this error to display. It can simply be ignored as the event was imported.
Warning: Tag name (bad mapping code) in row (X) does not have a valid mapping: The event was created, but one of the Team/Division IDs in the tags field could not be found. NGIN format only.