What does it mean to merge duplicate profiles?
In your Member Directory, if a person appears as a member multiple times under separate user accounts, they have duplicate profiles.
You can merge duplicate profiles into one as long as the First name, Last name, and Date of Birth match.
What information is kept in a merge?
Profile data (Name, gender, address, etc.) is retained within the kept profile.
An exception to this is the user's email address. If the merge profile has email addresses that are not included in the kept profile, they are added to the kept profile as additional email addresses.
Preserved information from both profiles:
Memberships, eligibility, POB, waivers, registrations, rostered players, event invites, stats, guardians, orders, invoices, groups, dibs, permissions, messages, and comments left on a website.
How to Merge a Duplicate
Sign in and navigate to "SportsEngine HQ."
Click Members > Directory.
In the upper right-hand corner, click the three-dot icon > Check for Duplicates.
Use the Refresh icon in the upper-right corner to check for any new duplicates.
Use the search bar and filters as needed.
Review the duplicate and click Merge.
To ignore a duplicate, click Dismiss.
Click Merge to confirm.
Merge Multiple Duplicates at Once
Sign in and navigate to "SportsEngine HQ."
Click Members > Directory.
In the upper right-hand corner, click the three-dot icon > Check for Duplicates.
Use the Refresh icon in the upper-right corner to check for any new duplicates.
To expand the page view to the maximum number of duplicates per page, scroll to the bottom of the page and select 100 per page.
Use the search bar and filters as needed.
Check the boxes next to each duplicate you wish to merge, or check the Select All box in the upper-left corner.
In the upper-right corner, click the three-dot icon > Resolve.
Review the details and click Merge to confirm.
Merge by request
Organization admins cannot directly merge duplicate profiles that exist in different households.
Example: If Timmy's mom and dad each have an account with Timmy listed in both households, or if they created two separate accounts by accident.
To merge this type of duplicate:
Click Members > Directory.
In the upper right-hand corner, click the three-dot icon > Check for Duplicates.
Use the search bar and filters as needed.
Review the found duplicates and click Merge by request.
The account owners will receive an email requesting that they resolve their duplicate accounts and profiles.