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How to Merge Duplicate Profiles
How to Merge Duplicate Profiles
Updated over a week ago

What does it mean to merge duplicate profiles?

In your Member Directory, if a person appears as a member multiple times as separate users, they have duplicate profiles.

You can merge duplicate profiles into one as long as the profiles have a matching First name, Last name, and Date of Birth.

What information is kept in a merge?

Profile data (Name, gender, address, etc.) is retained within the "keep profile."

An exception to this is the user's email address. If the "merge profile" has email addresses that are not on the "keep profile," they are added within the "keep profile" as additional email addresses.

Preserved information from both profiles:

Memberships, eligibility, POB, waivers, registrations, rostered players, event invites, stats, guardians, orders, invoices, groups, dibs, permissions, messages, and comments left on a website.

How to Merge:

  1. Sign in and navigate to "SportsEngine HQ."

  2. Click Members > Directory.

  3. In the upper right-hand corner, click the three verticle dots > Check for Duplicates.

  4. In the upper right corner, click the Refresh icon to check for any new duplicates.

    • Utilizing the refresh button initiates an org-wide scan of potential duplicates, which will take a while for larger organizations.

  5. The left column will list the profile to keep, and the right column is the profile that will be merged into the "keep profile."

    • Click Dismiss if these profiles should not be combined.

    • Click Merge if these profiles should be combined.

Important Note: If the duplicate profiles are in two different accounts, they will not appear within the Review Duplicates screen.

Example: If Timmy's mom and dad each have an account with Timmy listed in both households or if they created two separate accounts on accident.

If the accounts require merging, please have the account owner contact our Customer Success team.

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