We regularly review financial requirements to ensure compliance across all organizations when processing payments. For Canadian businesses accepting card payments and for any individuals who ultimately own, control, or direct the business, we’re updating how we collect, validate, and verify business information. As a result, you may need to provide updated information to maintain uninterrupted access to payments. To begin the application process for the first time, use the steps found here.
If your payment processing application is not approved, the financial contact will receive an email notifying them of the rejection. There are many reasons for an application rejection, but the system will instruct you through the update process.
To update your application:
Within the notification email, click Update Application. Or, navigate to "SportsEngine HQ" and click Settings > Financial Settings.
The Financial Settings page will outline what needs to be adjusted.
Click Update Application.
Update the necessary fields, then click Next/Submit for approval.
Automated verifications may require new information or documents so your application can be manually verified. Potential verifications include bank account verification, business verification, directorship verification, registered charity verification, and representative proof of liveness verification. The information you'll need to update depends on your business type and will be outlined for you in your Financial Settings.
Bank Account Verification
When your business first applies for payment processing and any time you add or update your bank account, we run an automated verification to determine if the provided company name and bank account match the information provided by your bank to confirm ownership of the bank account. The verification process sometimes requires you to submit additional documentation.
If bank account verification fails or cannot be completed automatically, you must upload additional documentation. Acceptable documents include:
A bank account statement
A letter on bank letterhead that contains the required information
A voided check - you must write "VOID" on the check
Documents must be:
Valid and not expired
Clear and large enough to read
Uploaded in full color (no black-and-white scans)
Complete and not cropped
Color scans in .pdf format or photographs in .jpeg or .png format are acceptable
Screenshots of your banking app are acceptable
Photocopies of documents are not acceptable
Business Verification
Every business that applies to process payments undergoes verification against the information submitted to the provincial and/or federal business registries. Full company legal name, tax ID, and address must be verified. We will pause payments and payouts if we cannot verify your information. When business verification is not successful, you will be required to upload additional documentation. Acceptable documents include:
A current and valid municipal, provincial, territorial, or federal government-issued document that contains the entity name and address
Corporate profile report
Notice of Assessment issued by the Canadian Revenue Agency - dated within 12 months
Articles of Incorporation
Articles of Association
Notice of Articles
Company Summary
Search for an entity on the register (Québec only)
Business License
Partnership agreement or registration
Directorship Verification
You must verify your business and directors' information if you are a Corporation, Non-Profit Organization, or Registered Charity. We will check the business name, address, and director information you have submitted against the information available with the provincial and/or federal registries of businesses. Checked information includes:
Company Name, as it appears on the registry
Company address, as it appears on the registry
The number of Directors listed on the registry
The name of each director on the registry
If your directors’ information cannot be found, does not match the registry information, or your submitted business name or address does not match the name and address listed on the registry of businesses, you will have to update the information on the registry or review the information provided. We may pause payments and payouts if we cannot verify your information. When directorship verification is not successful, you will be required to upload additional documentation. Acceptable documents include:
A current and valid municipal, provincial, territorial, or federal government-issued document that contains the entity name and directors
Corporate profile report
Articles of Incorporation
Articles of Association
Notice of Articles
Notice of Change of Directors (e.g., Form 6, Form 4006, Form 3006)
Board meeting minutes/resolution - dated within 12 months
A signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)
For all representatives already listed on our application, mark the I am a director field for representatives listed as directors on the document you upload. You may need to add more representatives to your application to include all directors.
Registered Charity Verification
If your business is a registered charity, we will verify your status with the Canada Revenue Agency (CRA). If the company name and tax ID submitted cannot be verified with the Canada Revenue Agency (CRA), we will ask you to either update the information on your account or upload documentation about your incorporation that 100% matches the information on your account. We will pause payments and payouts if we cannot verify the information. When registered charity verification is not successful, you will be required to upload additional documentation. Acceptable documents include:
Notice of charity registration issued by the Canada Revenue Agency
Charity Information Return (Form T3010)
Registered Charity Basic Information report
Official Donation Receipts
A document issued by the Canada Revenue Agency that confirms charity registration status
Please ensure the document you upload includes:
Full company legal entity name that matches what you provided
Tax ID from the local tax authority that matches what you provided
Company address that matches what you provided
Representative Proof of Liveness Additional Verification
We may require additional documentation to verify the identity and home address of individuals on your account. Individuals must provide proof of identity and home address to verify this information. During your initial onboarding, each representative must upload the front and back of an acceptable ID. When proof of liveness is unsuccessful based on the initial ID shared, you must upload additional documentation. Acceptable documents include:
Personal insurance document
Personal investment account statement
Personal property tax statement
Personal bank statement
Personal utility bill - dated within 12 months
Please ensure the document you upload includes:
Full legal name that matches the name of the representative
Personal address that matches the personal address of the representative