You must have Full Access permissions or Limited Access - Financial permissions to access QuickBooks integrations.
The QuickBooks Online integration allows your organization to automatically sync SportsEngine financial activity directly into your QuickBooks account. This helps reduce manual data entry, ensures accurate bookkeeping, and streamlines financial reporting.
Connect to QuickBooks
Use the following steps to connect for the first time, or if you need to reconnect.
Sign in to "SportsEngine HQ".
From the left-hand navigation panel, click Settings > Financial Settings.
Click QuickBooks.
Click Connect to QuickBooks.
In the secure QuickBooks Online window, sign in with your Intuit credentials.
Review the permissions and click Connect.
Once connected, SportsEngine HQ will confirm the integration is active and ready to configure.
Select Data to Sync
After connecting, you’ll choose how financial activity flows into your QuickBooks ledger.
SportsEngine sends the following to QuickBooks:
Activity | Description |
Payouts | Amount and date of payouts |
Payments | Successful credit card and ACH payments |
Refunds | Full or partial refunds issued in HQ |
Customers | Basic information about customers |
How Data Appears in QuickBooks
Each transaction is sent as a Sales Receipt (most common) or a Refund Receipt, depending on your selected configuration.
Payouts from Stripe do not sync as deposits; SportsEngine passes individual transaction-level detail.
Sync Timing
New transactions are synced daily, and the sync time is editable.
Historical data does not automatically backfill, but can be manually synced. This will not duplicate the data on QuickBooks.
Viewing Sync History
To view or troubleshoot synced items:
Navigate to Settings > Financial Settings.
Click QuickBooks.
Use filters to view Successful, Failed, or Pending syncs.
Click any record for more details, including QuickBooks receipt links and error messages.
Disconnect QuickBooks
Navigate to Settings > Financial Settings.
Click QuickBooks.
Click Manage Connection.
Click Disconnect Account and confirm your choice.
NOTE: Disconnecting does not remove transactions already synced to QuickBooks. If you change your QuickBooks credentials or the sync fails, you will need to reconnect to QuickBooks.
Common Issues and Resolutions
Account Not Found Errors
Occurs when a mapped QuickBooks account is renamed or deleted.
Reopen Mapping and select a new account.
Duplicate Transactions
Usually caused by disconnecting and reconnecting without clearing pending syncs or manually recreating entries in QuickBooks before the sync completes.
If duplicates occur, remove them in QuickBooks and contact SportsEngine Support for guidance.
Unexpected ACH Return or Chargeback
ACH funds initially appear as successful payments because banks do not confirm funds immediately.
If the payer’s bank rejects the payment later, the reversal is synced automatically.
No Data Syncing After Setup
Ensure your QuickBooks account is still connected to HQ, mapping is complete, and that transactions occurred after the integration was enabled.
Support & Additional Resources
If you have questions or need help resolving sync issues, contact:
Your organization’s accountant for advice on account mapping.
QuickBooks Support for issues with Intuit login or QBO account configuration.
SportsEngine Support for assistance with syncing or connecting.