This article will explain the different statuses that an applicant’s background screen can be set to during the screening process.

NOTE: SportsEngine is unable to comment on why a screen is set to a specific status.  If you have questions about the status of your background check, you should either reach out to your administrator or to support@ncsisafe.com.

Statuses

  • Passed: The applicant has completed the background investigation with no reportable offenses. 
  • Flagged: A record has been found on the applicant’s background check for the administrator to review
  • Pending: The background screening is still in progress with NCSI. A background screen typically takes 3-5 business days to be completed.  

    Pending Verification: The applicant has provided incomplete or incorrect information and NCSI has attempted to reach out and is awaiting a response from the applicant to verify their identity.

  • Cancelled: If an applicant is non-responsive to NCSI for 30-days, after multiple outreaches, NCSI will move the screening to cancelled.

  • Error: There is a system error and the background screening has not been successfully transmitted to NCSI.

  •  Failed: The administrator moves a Flagged result to Failed when they would like to deny participation to an applicant.


Related Information

  • Learn More About SportsEngine Safety
  • How to Request a Background Screening
  • How to Share My Background Screening Link with My Members
  • How Do I Run Reports on Background Screening Information?
  • How To Review a Background Screening Entry