You must have "Full Access" or "Limited Access - Financials" permissions to cancel a payment plan.

NOTE: You cannot cancel individual scheduled payments, you can only cancel the entire payment plan.

Sometimes the season doesn't go as planned and an athlete needs to drop out of a program. An Admin can cancel a payment plan to prevent future scheduled payments from being charged.

  1. Sign in to "SportsEngine HQ."

  2. Once in "SportsEngine HQ", click on the Registration tab then choose Financial Summary.

  3. Click on the Orders sub tab.

  4. Click Search Orders then search by either name and date, or the order number.

  5. Click Search.

  6. Under the Action column, click Cancel Remaining Payments next to each line item.

Did this answer your question?