- If a full refund is processed the transaction fees will also be refunded.
- You must have Webmaster and/or Financial Admin permissions.
- When you use your own merchant account (ex: USA Epay), the refunds process through the merchant, not through SportsEngine.
- Refunds are made back to original payment source.
- Refunds can take up to 3 days to process.
Step 2: Select Order
Step 3: Select the View/Refund link.
Step 4: Select the Issue Refund button.
Step 5: Select Full or Partial Refund (Partial refunds are only available 36 hours after the transaction was placed.)