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Voiding and Canceling Bills

Last Updated: Dec 05, 2016 12:00PM CST
Scenario: You sent a bill to your organization for the end of year party. After you sent the bill, you realize that you billed the wrong amount. You need to void the bill and resend a new one with the correct amount. 

Bills can be voided after they are sent out for payment, but only before someone has submitted a payment. 

To void a bill, do the following:
  1. Within PowerPay, click the link of the bill you want to void. 
  2. Select the user on the request that you want to void.  
  3. If you want to proceed, click Void Bill


    The bill entry will be updated in your dashboard:

    An email will be sent to the user stating that the bill has been voided. 

Voiding a Bill For Multiple Users

If you need to void a bill for multiple users, you will need to void a bill for each user separately using the instructions above. 
Still need help?

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