Bills can be voided after they are sent out for payment, but only before someone has submitted a payment.
To void a bill, do the following:
- Within PowerPay, click the link of the bill you want to void.
- Select the user on the request that you want to void.
- If you want to proceed, click Void Bill.
The bill entry will be updated in your dashboard:
An email will be sent to the user stating that the bill has been voided.