Sending a Payment Reminder

Last Updated: Mar 22, 2017 01:49PM CDT
Payment reminders are automatically sent to unpaid bills 60, 30, and 10 days before the Due Date and then 10, 30, and 60 days after the Due Date. A reminder is also sent on the due date. You can also send a reminder at any time once the bill is sent. 

You can send reminders from multiple locations within PowerPay, including from the Sent Request and Bills tabs. The functionality is the same no matter where you select the Send Reminder button. The example below is from the Sent Request tab.

To manually send a payment reminder from the Sent Request tab, do the following:
  1. Login to your website and open the Admin Control Panel
  2. Select PowerPay from the top navigation. 
  3. Select the Sent Request tab. The list of all payment requests sent is displayed and broken down by pages (if needed). 
  4. Select the payment request link and then select the particular invoice for which you want to send the reminder. 
  5. Select the Send Reminder button. 
  6. Select Send Reminder to send the reminder notice email. 
Still need help?

Start a Live Chat on the Contact Us page. If you cannot reach us via Chat you can Email Us or call 1.888.255.7840 (Option 1, then Option 2) for additional help.

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