What is the Customer Pay Processing Fee Registration Option Setting?

Last Updated: Sep 13, 2016 11:50AM CDT


About Processing Fees
The processing fee is the cost charged per online transaction. The percentage is based on the Order Amount, and the flat dollar amount is based on the number of transactions.

Example: An order with a total amount of $500.00 at a processing rate of 3.5% + $2.00 would incur a processing fee of $19.50 for a payment that was paid in full ($500.00 x 0.035 + $2.00). A payment plan of two installments for this same order amount would incur a processing fee of $21.50 ($500 x 0.035 + $2.00 + $2.00) — an extra $2.00 is charged for the second installment.

When the Customer Pays the Processing Fee
Enabling the Customer Pays Processing Fee option (set to YES) means that the transaction rate set by SportsEngine will be automatically calculated in the system and added to the shopping cart page as an additional line item for registrants to pay. When this is turned on, a registrant will pay all of the processing fee at the time of registration.If you elect to pass the processing fee on to your registrants, they will see this listed as an additional line item on the Shopping Cart screen.

Typically organizations will have Customer Pays Processing Fee disabled (set to NO) and include any processing fee in the Registration Fees.

When Your Organization Pays the Processing Fee
If the Customer Pays Processing Fee option is disabled (set to NO), the processing fee will be held from the weekly batch deposits SportsEngine makes to an Organization. If you do not want your registrants to see the processing fee line item, your association is then responsible for the fee. It will be deducted from your weekly payout amount. You may choose to recoup the fee by building it into your program fees or via a late fee, or you may simply absorb the cost.
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