Process a Refund

Full or partial refunds can be processed on registration orders by searching the order or find the order in a registration report. Refunds must be processed by a Organization, not SportsEngine, as SportsEngine only hosts the websites.

  • If a full refund is processed the transaction fees will also be refunded.
  • You must have Webmaster and/or Financial Admin permissions.
  • When you use your own merchant account (ex: USA Epay), the refunds process through the merchant, not through SportsEngine.
  • Refunds are made back to original payment source.
  • Refunds can take up to 3 days to process. 
Step 1: Login> Select the Admin Control Panel> Search an Order or Find a Order in Registration Report
Step 2: Select Order
Step 3: Select the View/Refund link.
Step 4: Select the Issue Refund button.
Step 5: Select Full or Partial Refund (Partial refunds are only available 36 hours after the transaction was placed.)

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