SportsEngine

Schedule Upload Troubleshooting

Last Updated: May 08, 2017 04:05PM CDT

Schedule Upload Troubleshooting:

Master Schedule:  If you are using one master schedule and are continually updating your master file and re-importing, see the following helpful hints:

  • If you are processing numerous uploads throughout the season and using the Mass Replace feature (Replace Previously Uploaded Events check box), it will replace all previous uploads with your newest file.
  • All Games in 'Scheduled' status will be removed and replaced with the new import information. 
  • All existing Games that are 'In Progress' or 'Final/Completed' will be duplicated if your next upload contains the same game information.  Please see the following solutions: 
    * There is a second check box that will appear AFTER you check the 'replace all previously upload events' box that will say 'Ignore games prior to today's date'
    * Remove events prior to today's dates from your template
Games:  If you are importing a game and would like to add scores/stats, etc., the EventType field must say Game

File is stuck on processing:  Some files can take several minutes to finish.  If your file says it's still processing please DO NOT try a new upload.  Even if you try to cancel your upload, it is still processing in the background and will result in duplicate events.

Common Schedule Upload Error Messages and What They Mean:

  • Background Check Error:  There was likely bad spacing or unwanted formatting in your file which is sometimes a result of copy/paste.  Please copy the data from your file and paste into a new .csv file.  .csv files are best as they remove the unwanted formatting.
  • Could not find a valid team/subseason mapping for Team 1:
  • There is no valid team mapping for a game event.  (This includes Team 2 for Max Solutions/ScheduleWerks)

  • Could not update the game in row X because it has already been completed

    • The user is trying to update a game that has a status of in-progress or completed

  • Teams (Team1 code) and (Team2 code) are not in the same subseason in row X

    • The user has tried to assign two teams in different subseasons to a game.  League sites only.

  • The teams for the game in row X cannot be the same team

    • The user has tried to make a game event with the same team as both team 1 and team 2

  • Both teams require valid mappings to create a league game in row X

    • The user has tried to create a game with only one team mapping. League sites only.

  • The TeamID_Home in row X is not mapped to a team that is part of a season

    • The user has tried to create a game for a non-team page (Page, Division, etc) page mapping. 

  • The game in row X requires a valid Team 2

    • The user has tried to create a game with only one team mapping. League sites only.

  • The event in row X could not be created because neither team has a valid mapping

    • There is no valid team mapping for an event. (Not necessarily a game).  Max Solutions/ Schedule Werks only.

  • The event in row X could not be created because neither there are no valid mappings or tags

    • There is no valid team mapping for an event. (Not necessarily a game).  NGIN format only.

  • Warning: Id of (bad mapping code) in row X does not have a valid mapping.  Event still added due to correct mapping of id (good_mapping_code)

    • The event was created, but one of the mapping codes could not be found.  A third party application may place a negative number in one of the columns which will cause this error to display.  It can simply be ignored as the event was imported.

  • Warning: Tag name (bad mapping code)  in row X does not have a valid mapping.

    • The event was created but one of the mapping codes in the tags field could not be found.  NGIN format only.

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