SportsEngine

Update My Contact Email and Phone Number

Registration deadlines, upcoming events, volunteer signups-- your sports organization relies on continuous communication with you to operate effectively. To make sure that you are receiving the messages that you want where you want them, it's a good idea to keep your email, phone, and notification preferences up to date.

You'll notice in your dashboard that there are a few places your contact information appears:
  1. Under the Account Settings tab
  2. Under the My Profile tab
  3. Under the sub-profiles in the Household tab

There is a specific purpose for the contact info in each of these areas, but as a good rule of thumb you should keep the email address and phone number in each of these areas updated to your primary contact info to make sure you receive all communications.

 


Updating Account Contact Info:

Your account contact info determines which email addresses and phone number receive messages related to your SportsEngine user account, such as password reset emails, and also controls the email addresses that you can log in to SportsEngine with. To change your account email and phone number:

1) Go to Account Settings

Head over to your dashboard or to your organization's website and log in. Then select Account Settings from the dashboard menu or dropdown menu on the website.

2) Add new contact info

Click Add Email Address or Add Mobile Phone, enter the new email address or phone number, then click Submit. You will be asked to confirm the new email address (check your email!) or enter a validation code texted to the added phone number (check your phone!).

Pro-Tip: You will be able to log in with an email added as a secondary email address




3) Make the new email the primary address (optional)

If you would like to use the new email address as your primary account email, just click Make Primary under the secondary email address. You can also remove the old address if you would like once you have switched them out by clicking Remove.
 


Updating Notification Preferences:

Your account notification preferences determine where and from whom you receive messages. To update these preferences:

1) Go to Account Settings

Head over to your dashboard or to your organization's website and log in. Then select Account Settings from the dashboard menu or dropdown menu on the website.

2) Update notification preferences

Just check or uncheck the email and text boxes next to each organization based on your preferences. Feel free to click All Email or All Text to quickly update these.


 


Updating Profile or Household (Sub-profile) Contact Info:

Profiles and sub-profiles represent people rather than the general user account. If a profile (person) is registered for a team or part of a group, the contact info for that profile will receive messages related to the team or group such as messages from a coach. You will have a profile (My Profile) as the account owner, and if you've used your account to register someone else (child, spouse) they will have a sub-profile under Household.

1) Go to the profile

Head over to your dashboard or to your organization's website and log in. Then select the profile you want to change from My Profile or Household.

2) Add new contact info

Click Add Email Address or Add Phone Number, enter the new email address or phone number, then click Add. You will only be able to add one phone number per profile.

Pro-Tip: Adding a second email address to a profile will allow a second person to receive all messages relating to the profile without sharing account access.





 


Troubleshooting & FAQ

Why am I not receiving messages from the team?

Messages from teams or groups are sent to profile contact info rather than account contact info. Even if you have your email address and phone number connected to your account under Account Settings, you will still need to make sure this contact info is correct in the player's profile, found under Household.

Can I receive text messages at more than one phone number?

No, you will only be able to connect one phone number per profile.

Can a second person receive emails related to a player?

Yes, just add the second person's email address under the player's profile, found under Household.

I didn't receive an email from SportsEngine

If you did not receive an activation or password reset email from SportsEngine after 10 minutes, be sure to check your spam or junk folder in case the email was accidentally flagged as spam.
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