To refund a payment do the following:
- Within PowerPay, find the bill for which you want to issue a refund.
- Select the bill or the member's name
- In the bill details, select the payee for which you need to issue a refund.
- Click Refund Payment.
- Select the payment to refund.
- Enter the Refund Amount.
- Enter a note (optional) about the refund.
- Click Refund Payment. The refund now appears in the bill history.
- The payee will receive an email confirming the refund.