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Refunding Payments in PowerPay

Last Updated: Feb 16, 2017 06:36PM CST
You can refund a member's payment for a bill directly in PowerPay. 

To refund a payment do the following:
  1. Within PowerPay, find the bill for which you want to issue a refund.
  2. Select the bill or the member's name
  3. In the bill details, select the payee for which you need to issue a refund.
  4. Click Refund Payment
  5. Select the payment to refund. 
  6. Enter the Refund Amount.
  7. Enter a note (optional) about the refund.
  8. Click Refund Payment. The refund now appears in the bill history.
  9. The payee will receive an email confirming the refund.
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