If after an bill is sent you need to add a credit, apply an offline or online payment, or void all together, follow the instructions below.
- Add Credit: You can add a credit to a user's bill to reduce the amount owed. This would come in handy if the user earned money from a fundraiser and they want to apply it toward their bill.
- Offline or Online Payment: You can apply payment received offline or online to the balance of a bill, and keep track of how those funds were received.
- Void a Bill: Bills can be voided after they are sent out for payment, but only before someone has submitted a payment. You sent a bill to your organization for the end of year party. After you sent the bill, you realize that you billed the wrong amount. You need to void the bill and resend a new one with the correct amount.
- Note: If you need to void a bill for multiple users, you will need to void a bill for each user separately using the instructions above.
Step 1: Login to your organization's website> Select Admin Control Panel> Select PowerPay Tab
Step 2: Select Bills> Select Bill ID
Step 3: Select the 'Three Dots' on the top right corner
Step 4: Select Add Credit, Offline Payment, Online Payment, or Void Bill