Frequently Asked Questions about Team Management

Last Updated: Feb 03, 2017 01:45PM CST

Help! I'm a parent to a new athlete and am not sure where to start?

Click here to go to our Parent Setup page and to download our Getting Started Guide for Parents and Athletes, which will help walk you through setting up your SportsEngine account and give you an overview of the SportsEngine mobile app so you can send and receive messages, respond to RSVPs, and much more.

How can I add other members to my profile so they can also receive the same messages as I do?

You can easily link another SportsEngine profile to yours so they will receive the same email messages. 

Can I add non-members to my profile so they can also receive the same messages?
You can add non-members to your profile (e.g., nanny, grandparent, neighbor) so they can also receive the same emails messages. Click here to find out how to add a non-member's email address to your profile. 

How can I remove a team from the My Teams view on the mobile app? 

Currently, you cannot remove teams for which you are rostered for from the My Teams tab in the mobile app regardless of what season they are from. The My Teams tab is auto-populated with all teams for which you are rostered. You can, however, unfollow teams that you follow on the Following tab.

What happens if I change the frequency of an event on our team's calendar? 

Similar to other calendar tools, if you change an event's frequency or duration, the remaining dates of the event will update appropriately. For example, if you change an event from every Tuesday to the first Tuesday of the month, the team calendar will update the event so that all events except for the one scheduled on the first Tuesday of the month will be deleted.

Why do I get "Invalid Access" when I try to create a SportsEngine account after I've accepted the invitation to join my team's website? 

If you receive this error while trying to create a SportsEngine account after you've accepted the invitation to join your team, it is likely because your team's website privacy settings are set to Private, blocking any new members from joining without a SportsEngine account. The Association's webmaster needs to update the Membership Privacy tab (located in Site Admin/Website Settings) for your team's website so that anyone can join the site.

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