About ACH Returns

What is an ACH Return?

An ACH (Automated Clearing House) Return is essentially a bounced eCheck payment. It happens when a Registrant enters their bank information to make a payment and either because of insufficient funds, a stop payment, or incorrect account information, the payment is returned by the bank.

It is important to note that when an ACH Return occurs the transaction will still show as “Successful” in Order Details.  This is because the transaction was successfully authorized and later returned by the bank.  Returns are left in this status assuming successful repayment of the order by the registrant after notification is sent.  

Your Organization’s ACH Returns are viewable by entering your site’s Admin Control Panel, choosing the Financial tab, and selecting the sub tab option of Chargebacks. ACH Returns are labeled “A” under the “Tender Type” column.

What can be done in the event of an ACH Return?

Upon receiving notice of an ACH Return from the bank, SportsEngine immediately notifies both your organization’s Billing Contact (as listed in your site’s Account Settings) and the Registrant from whom the payment originated. 

The Registrant may verify on their bank statement that the funds have been returned to their account or the original withdrawal never settled.

Second, they may re-attempt the payment using the secure payment link provided in the notification email. (Also available here:

For up to fourteen (14) days following notice of the ACH Return, we allow Organizations to hold onto funds paid out to them as a result of the Registrant’s initial payment.

If the reattempted payment has not occurred within fourteen (14) days we will schedule a withdrawal of those funds from your organization, with a another email notification provided to your Billing Contact and the Registrant prior to the actual withdrawal.


Your Organization’s ACH Returns

Your Organization’s ACH Returns are viewable by entering your site’s Admin Control Panel, choosing the Financial tab, and selecting the sub tab option of Chargebacks. Existing ACH Returns will be listed in a table with the following columns:

  • Order Number. This is the number of the original order which has been disputed or returned.

  • Account Holder. This is the identity of the person whose account initiated the return and thus the ACH Return.

  • Survey. This is the registration session for which the Registrant’s charge was made.

  • Transaction Date. This is the date upon which the original transaction was made.

  • Chargeback Date. This is the date upon which the Organization and Account Holder were notified of the existence of the ACH Return.

  • Amount. This is the amount of funds that are in the ACH Return.

  • Attachment. This where any related documentation would be attached.

  • Tender. A value of “C” denotes a credit card-related dispute. A value of “A” denotes an Automated Clearing House (ACH) Return, which is a bounced eCheck payment.

  • Status. The status field represents the current condition of the ACH Return.

    • Open means that the notification has been sent out and the ACH Return is in the 14 day resolution period we’re given.

    • Closed means that there is no further action necessary on the order, or there has been a resolution agreed to by both parties.

    • Closed - Account Debited means the resolution period (14 days) has passed and SportsEngine has withdrawn the amount of the ACH Return from the Organization's account on file.

    • Closed - Payment Received means that the Registrant has reimbursed SportsEngine for the amount of the ACH Return and no further action is necessary on the order.

Note that every change in Status results in personalized emails being sent to the Billing Contact of your Organization.

If your Organization has no Chargebacks or ACH Returns of any Status, the area beneath the column headers will simply read “No Chargebacks Found.

Help us improve by rating this article:
This article was helpful
This article was not helpful

Select your Role
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found