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What does Passed, Pending, Failed, Flagged, or Errors in Background Screening mean?

Last Updated: Jul 28, 2016 10:29AM CDT
This article will explain the different statuses a background screening can be in (Passed, Pending, Failed, Flagged, and Errors). SportsEngine is unable to look into why these screenings have reached these statuses in a measure to protect your organization's private data. Please reach out directly to the following people if you have additional questions on why your members are in the statuses they are.

See the step-by-step instructions below or click here for the on-demand video.

Blueline Services Applicant Services contact info:
  • Blueline Products
  • Verify Standard Plus
  • Verify USAH Coach
Blueline Customer Service: 
Email: 
backgrounds@blueline-services.com 
Phone: 801-575-8378
 
  • Passed: The individual has completed the background investigation and the provider has found the applicants record free from reportable offenses. 
  • Pending: The applicant has completed the application and the background investigation is in progress
  • Flagged: A record has been found and needs to be reviewed by the administrator. 
  • Failed: A record has been found and confirmed by the provider on the applicant and determined by the association or administrator that the individual cannot Coach/Volunteer.
  • Errors: The applicant may have omitted or entered incorrect information on the application. At this time the provider will reach out to the applicant to make the appropriate changes.
     



To Review a Report or to Change a Screening Status:

Step 1: Run a Report
Step 2: Select the Entry in Question



Step 3: Change the Status or Review the Report

Still need help?

Start a Live Chat on the Contact Us page. If you cannot reach us via Chat you can Email Us or call 1.888.255.7840 (Option 1, then Option 2) for additional help.

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